![]() All they had to do was answer one goddamn email. I don't see myself ever buying from g3 ever again, which is a shame, because I was stoked when I bought the zeds originally. Tldr the Zed brakes will rip off your skis in a fall, you'll lose a $1-2k setup, and you won't be able to reach anyone from g3 about it who won't actively ignore you - even though they had no lag at all responding to me before my purchase to tell me that this issue has been fixed and that this wouldn't happen if I bought their product. When I chose that option, it give me the option to leave a voicemail or request a call back - but these options don't even work The only other line that doesn't behave exactly this way is the one for partners and distributers. ![]() I get the same thing - nobody answers, they end the call, and tell me to try again later. I tried calling every option, rather than just the warranty line. Their phone line is back up, and at this point, I have some serious words for somebody. I told them I emailed them a month ago and hadn't heard back. They thanked me and told me to try email. On the 2nd, I messaged their instagram account and told them their phone service wasn't working. I have dialed them and sat on this hold line dozens of times, and never encountered a rep.įor the Christmas and new year holidays, they closed their offices and the line said "we will reopen on the 28th." When the 28th came around, it played the same message. It hangs up on you after a minute or two and tells you to call back later. I tried calling, and their phone line doesn't let you stay on hold for a customer service rep. I emailed them with a warranty request and have gotten NOTHING back from them in over a month. ![]() I had literally expressed concern about this exact issue before purchase and they told me that they had it fixed. That's about $1200 down the drain (a relatively cheap bc setup!) due to a failed $60 part. On my first fall this season on icy conditions, the brake ripped off my binding and I lost a ski. Close (esc) G3 ZED Stomp Pad Kit Regular price 29.99 / Shipping calculated at checkout. I emailed g3 customer support and they told me the issue was fixed. Regular price G3 ZED Stomp Pad Kit - 29.99 Buy Now. If anyone is using the optional G3 Zed brakes, YOU ARE AT HIGH RISK OF LOSING A SKI.īefore buying the zeds, I checked online reviews and found one report of the ski brakes detaching. ![]()
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